FAQ

What is the minimum order quantity?

It varies by product line. We specify a minimum order quantity, but as your order volume increases, the terms become more favorable. Please contact us for a tailored quote.

How are prices set?

Our pricing considers fabric quality, design complexity, order volume, and any special requests (labels, printing, branding, etc.). Bulk orders receive preferential terms.

Can I request samples?

Yes — you may request samples to assess product quality. The cost depends on the product type. In some cases, the sample fee may be partially or entirely refunded when you place a bulk order.

What payment methods do you accept?

We accept bank transfers (SWIFT), credit cards, and other agreed-upon online payment methods. We can discuss specific payment terms if needed.

What is the lead time and delivery schedule?

Lead times vary based on product type, inventory status, and order size. Typically, preparation for shipment takes 5–15 business days. Delivery time depends on the warehouse (USA, China, or Europe) and chosen shipping method.

How do shipping costs and customs work?

Shipping costs depend on order volume, weight, package size, and destination. We provide necessary customs documentation; import duties and official charges may apply and are typically borne by the buyer.

Do you have a quality control process?

Yes. Every item undergoes careful inspection before shipment — fabric quality, stitching, workmanship, and packaging are all checked. We maintain high quality standards even for bulk orders.

What are your return or exchange terms?

Returns or exchanges are possible in case of manufacturing defects or shipping damage. Please contact us with photographic evidence. Terms including responsibility for shipping costs and timelines will be clarified in the initial proposal.

Can you provide private-label or custom branding services?

Evet. Belirli sipariş hacimlerinden itibaren özel etiket baskısı, logo markalama, bespoke tasarım gibi hizmetleri sunabiliyoruz. Sipariş öncesinde bu taleplerinizi belirtmeniz önemlidir.

How can I track my order?

Once your order is dispatched, you will receive a tracking number. We also provide status updates on the shipping process via our customer support team.